Got a Question? We've got Answers!

Can't Find Question? Call Us +1 702 810 1000  Or Email Us hello@ovuu.net

  • Details
  • Shipping & Return
  • FAQs

Shipping:

Ovuu devices are shipped asap once you finish completing the ordering process. Normal shipping times are between 15-45 days. if you do not receive your products within that time period, please contact us via email at hello@ovuu.net with your order number.

Return:

Please read our complete return policy HERE.

We have a 30-day return policy, which means you have 30 days after receiving an item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@ovuu.net

JUST ASK FOR A RMA (return merch auth) If your return is accepted, just send the Item (s) sent back to us at

2443 S. university blvd #112 Denver, CO 80210

 Please do not send any item without first requesting a return as they will not be accepted.

Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices.

Ovuu™ was founded in Denver, Colorado USA. All items are proudly designed, created and shipped directly from our warehouse in the USA!

How does it work?

Transcutaneous Electrical Nerve Stimulation (TENS) works by passing harmless electrical signals into the body from its pads.

This relieves pain in two ways:

Firstly, "high frequency" continuous, mild, electrical activity may block the pain signal travelling to the brain. Brain cells perceive pain.

Secondly, TENS stimulates the body release its own natural pain-control mechanism. "Low frequency" or short bursts of mild, electrical activity may cause the body to release its own pain easers, called beta endorphins.

I am currently using other medical devices, Is it still safe to use this?

(1) Never use this product in concurrence with the following devices: pacemakers or any other embedded electronic medical devices, heart-lung machine and any other lifekeeping electronic medical devices, electrocardiograph and any other medical screening and monitoring devices.
 Simultaneous use of DOMAS TENS and any of the above devices will cause malfunction and can be very dangerous to the users.

(2) Do not use this device on patients whose pain syndromes are undiagnosed.

Is this safe?

Electronic stimulation is quite safe in general, but the above contraindications(stated above) should be followed during using or consulting the professional doctors


Don`t dismantle the unit. It needs to be installed and used according to the EMC information provided. This unit can be affected by portable and mobile RF communications equipment.

Important: Ovuu should NOT be used on areas from the neck up.

Can I use it for other muscle pains?

Absolutely1 Ovuu can also be used on other body pains. We have friend who use it for their back pains, shoulder pains, arm pains, and leg pains.

Important: Ovuu should NOT be used on areas from the neck up.

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. Its also worth noting that the newly issued covid21 variants and upcoming others issued in 2021 through 2024 will more than likely affect shipping and handling times considerably.

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Regardless of the functionality and operation being normal, the look and design of the unit they receive may vary depending on new design improvement iterations we make.

How do I check my order?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us.